Category Archives: Chap 11 Jobs and people

Customise employee engagement

Interesting insight from Ben Hilton on themanufacurer.com website talking about his company’s approach to employee engagement.  He argues that there is too much emphasis placed on the characteristics and attributes of age groups, such as Gen. X or Millennials,  and … Continue reading

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Violence in the public workplace

One aspect of the ‘dark side’ of operations is violence in the workplace.  And some of the most potentially violent places to work are in the public sector, as this BBC article illustrates.  The data is disturbing: 1 in 19 … Continue reading

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Ethical supply chain practices

Apple has been recognised for its efforts to stop labour malpractices, including slavery, along its supply chain, as explained here.  It has adopted a number of initiatives: initiated robust audit procedures of suppliers placed bans on contractors who force employees … Continue reading

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Operations Insight: Riot Games

We have previously blogged about e-sports.  Just as in field sports, there are e-sports professional leagues with salaried professional players. For people under 35, e-sports is more popular on television than live sports.  The market leader in this sector is … Continue reading

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Operations Insight: Gymshark

BBC’s ‘The Boss‘ has just featured Ben Francis, the 26 year old founder of Gymshark. This online business is now turning over £100 million a year, having started up only six years ago.  As the company’s website explains it “is … Continue reading

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The human side of automation

It is clear that automation will result in three things – some jobs being completely automated, some new jobs being created, and most jobs being partly automated.  Hence there is a need to retrain most workers so that they can … Continue reading

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Insight into workforce development in the U.S.A.

Since most operations are reliant on people, understanding the labour market is important to managers.  That is why we discus this topic in chapter 11 of our book.  Governments, both at national and local level, also recognise the importance of … Continue reading

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Agile provides alternative career paths for frontline workers

Having recently written an Operations Insight about ING and blogged about agile teams, this blog from Paul McNamara emphasises an interesting outcome of this way of working. He argues that the most productive and talented frontline staff get promoted into … Continue reading

Posted in Chap 11 Jobs and people, Sector: Construction, Sector: Financial Services, Sector: I.T. & ecommerce | Tagged , | Leave a comment

Building a brand based on organisational cultural identity

A ‘new’ hotel chain has just been launched in the U.K. – the House of Thwaites.  From an OM perspective what is interesting about this is two things – the role of organisational culture and the service firm life cycle … Continue reading

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Changing an organisation’s culture is hard, but just about doable – maybe

Given that I have banged on about organisational culture and its importance ever since I started this blog, it seems I have ignored the topic for the last few months.  So this article, on the strategy-business website, rectifies this. I … Continue reading

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