Category Archives: Chap 10 Processes and technology

IoT in the construction and real estate sector

This article discusses the concept of ‘smart building’.  The IoT enables different types of sensors to track features such as motion, pressure, light, temperature, and people flow and hence create a vast amount of data around building operations and the environment. … Continue reading

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Process improvement in P & O Ferries

This video on the OEE Consulting webpage explains how P & O series went about improving their customer experience in their food court.  This company features as the end of chapter case in chapter 8, which can be read in … Continue reading

Posted in Chap 03 Processes and life cycles, Chap 09 Quality, Chap 10 Processes and technology, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

The artificially intelligent social worker

This Deloitte article looks at how artificial intelligence (AI) could be applied to service delivery in the public sector, especially social work.  It’s emphasis is on using technologies that are becoming ubiquitous in people’s homes, such as intelligent agents and … Continue reading

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Operations Insight: New Balance – the additive manufacture of footwear

Shoe-making is typically thought of as a labour intensive operation, especially sports shoes.  This is because the product is made from soft materials, is manufactured in many different sizes, and many different models are marketed.  It is for this reason … Continue reading

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Product Life Cycle Management infographic

A free copy of this PLCM infographic is available at the product focus.com website.

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Promoting cyber security in the IoT Age

McKinsey have just published an article that also addresses the issue of cyber security, which we have been blogging about recently.  It highlights why the internet of things (IoT) presents some new challenges and goes on to suggest the six … Continue reading

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Keeping the IoT and AI secure from cyber threats

Samsung have just published a report on what they call ‘The Open Economy’.  This refers to the idea that, as a result of the web and smart phone technology being used for the deployment of artificial intelligence (AI) and the … Continue reading

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Digital transformation in practice

I’ve blogged about i4.0 and IoT, but what does this mean in practice for manufacturers?  One recent survey by Zebra Technologies has identified what specific technologies firms are planning to invest in, in order to digitally transform their business.  They … Continue reading

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How AI may revolutionise industrial design

Instead of being passive and logical, computers are becoming intuitive, as Maurice Conti explains in this TED video.  This has major implications for industrial design.

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The future of retailing? Wheelys 247 is beta testing in Shanghai.

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