Category Archives: Chap 10 Processes and technology

‘New Retail’ – a fully integrated online and in-store experience

This video by Alibaba showcases their concept of ‘New Retail’, which turnings shopping into both an online and in-store experience. Advertisements

Posted in Chap 04 Location and design, Chap 10 Processes and technology, Sector: I.T. & ecommerce, Sector: Retail | Tagged , , | Leave a comment

i4.0 means 14% of the global workforce will need to retrain by 2030…

…but who’s going to do it? As many as 375 million workers will need to be reskilled as a result of digitisation and automation, according to this article from the McKinsey Global Institute.  This is on the same scale of … Continue reading

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Amazon Go – the supermarket without queues… maybe

Today saw the launch of Amazon Go – a supermarket (or ‘convenience store’) which has no tills and no check outs.  It is fully automated.  Customers download the Amazon Go app, this is activated upon entering the store, technology monitors … Continue reading

Posted in Chap 08 Queuing and customers, Chap 10 Processes and technology, Sector: Retail | Tagged , , , | Leave a comment

Disrupting an entire industry – from the heart

This 35 minute video shows Jay Rogers, CEO and Co-Founder of Local Motors talking about his operations.  In it he discusses how his company is reinventing the automative industry.   At the heart of this are co-creation, micro-manufacturing and the … Continue reading

Posted in Chap 03 Processes and life cycles, Chap 10 Processes and technology, Sector: Manufacturing | Tagged , , , , | Leave a comment

IoT in the construction and real estate sector

This article discusses the concept of ‘smart building’.  The IoT enables different types of sensors to track features such as motion, pressure, light, temperature, and people flow and hence create a vast amount of data around building operations and the environment. … Continue reading

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Process improvement in P & O Ferries

This video on the OEE Consulting webpage explains how P & O series went about improving their customer experience in their food court.  This company features as the end of chapter case in chapter 8, which can be read in … Continue reading

Posted in Chap 03 Processes and life cycles, Chap 09 Quality, Chap 10 Processes and technology, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

The artificially intelligent social worker

This Deloitte article looks at how artificial intelligence (AI) could be applied to service delivery in the public sector, especially social work.  It’s emphasis is on using technologies that are becoming ubiquitous in people’s homes, such as intelligent agents and … Continue reading

Posted in Chap 10 Processes and technology, Sector: Public Services & Charities | Tagged | Leave a comment

Operations Insight: New Balance – the additive manufacture of footwear

Shoe-making is typically thought of as a labour intensive operation, especially sports shoes.  This is because the product is made from soft materials, is manufactured in many different sizes, and many different models are marketed.  It is for this reason … Continue reading

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Product Life Cycle Management infographic

A free copy of this PLCM infographic is available at the product focus.com website.

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Promoting cyber security in the IoT Age

McKinsey have just published an article that also addresses the issue of cyber security, which we have been blogging about recently.  It highlights why the internet of things (IoT) presents some new challenges and goes on to suggest the six … Continue reading

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