BA thinks of itself as an airline with an IT system.  Maybe if it thought of itself as an IT company that moves people around, yesterday’s events would never of happened?  After all that’s how Amazon thinks – an internet company that moves products around.

Just a Sunday morning thought. (I’ll probably blog in more detail on their IT fiasco later this week when more is known about it).

This entry was posted in Chap 01 Introduction, Sector: Hospitality & Tourism and tagged , . Bookmark the permalink.

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