An alternative view of how to handle complaints

I blogged about complaint handling on January 17 this year.  But I’ve just come across this article – ‘7 Science-Backed Strategies for Dealing with Angry Customers’.  What’s interesting is that my earlier blog also listed 7 things to do, so you might want to check what overlap there is between the two.

By the way, it claims they are ‘science-backed’ strategies, but the author provides no scientific sources to verify this.  I’d take this claim with a pinch of salt if I were you.

Advertisements
This entry was posted in Chap 09 Quality and tagged , . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s