An alternative view of how to handle complaints

I blogged about complaint handling on January 17 this year.  But I’ve just come across this article – ‘7 Science-Backed Strategies for Dealing with Angry Customers’.  What’s interesting is that my earlier blog also listed 7 things to do, so you might want to check what overlap there is between the two.

By the way, it claims they are ‘science-backed’ strategies, but the author provides no scientific sources to verify this.  I’d take this claim with a pinch of salt if I were you.

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