Heathrow T5 – five years on? No, nine years on!

I’m not actually going to comparee T5 now with what it was like when I first blogged about it five years ago.  Instead I’m going to compare it with what it was thought it would be like nine years ago.  Here’s a video of a virtual tour around the terminal, as it was envisioned…

And just in case, you’re not sure what it is really like, here’s a video showing how it turned out.  Interesting that the main difference is that there are no self-service check-in kiosks in the virtual tour…

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This entry was posted in Chap 08 Queuing and customers, Sector: Hospitality & Tourism and tagged , . Bookmark the permalink.

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