IKEA’s Delaktig sofa comes with a multitude of click-on accessories, as this article explains. But what is really interesting, from an operations point of view, is how they are thinking about design.
One aspect of this is ‘thinking like a software company’. This has lead to them using terminology such as ‘platform’ (instead of furniture) and ‘apps’ (instead of accessories).
A second aspect is that the Delaktig range is the result of collaborating with the students at the Royal College of Art – in effect open-sourcing the design challenge.