Managing short-term inventory – baggage handling at Heathrow T5

So many reasons for posting this video about baggage handling at Heathrow T5:

  • T5 features is a case study (8.2) in our book;
  • the opening of T5 is generally considered to be a good example of how not to do it and a classic example of poor project management (at least at this final phase of the T5 project);
  • the video illustrates the huge back-of-house operation that passengers do not see (the scale of which partly explains the system failures encountered on the first few days of operation, when 23,000 bags were misplaced);
  • it illustrates how inventory management technology originally developed in the manufacturing sector can be applied in the airport context.

This entry was posted in Chap 06 Materials and inventory, Chap 10 Processes and technology, Sector: Hospitality & Tourism and tagged , , , . Bookmark the permalink.

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