Growth in capital goods manufacturing is driven by service excellence

Last year we wrote a series of blogs that explored and explained the operations strategy ‘servitisation’.  So it is interesting to see this article on The Manufacturer website that discusses the important role that service provision plays in the success of capital goods manufacturers.  It makes clear that services are important – providing 25% of revenue and 50% of profits – but manufacturers are not always clear about how best deliver these.

This entry was posted in Chap 14 Operations strategy, Sector: Manufacturing and tagged , . Bookmark the permalink.

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