This video explains how car parking is managed at Incheon International Airport. This is a type of operation that I have often used, but never really thought about from an OM perspective. The video provides insight into how a number of different technologies and systems have to be integrated in order to provide the service. It also illustrates how the technology can be used to provide different levels of service to different types of customer.
I would use this video in a Tutorial to illustrate aspects of systems design and systems thinking. I’d get the students to watch the video and answer two questions:
- How many different types of customer are identified in the video? (This can be considered from two perspectives – the different types of vehicle being parked and the different customers that may be using these vehicles. This could lead to a discussion about who the customer is – airline passengers, employees, bus companies, airlines, taxi operators and etc.).
- How many different systems are referred to? (The clip towards the end – that identifies how many different I.T. servers they have – helps to make this clear).