Flexible offices that respond to activity-based working (ABW)

We’ve blogged before about alternative designs of office space, but this blog is about creating the idea of a flexible office (as opposed to a flexible factory).  In this article, Saint-Amand, CEO of CLG, explains how his company’s new office was designed around the concept of ‘activity-based working’.  It is a combination of private spaces, open plan areas and work stations, that the workers (including the CEO) move around in according to the type of work they are doing.  ABW is based on four principles:

  1. Different kinds of work require different environments
  2. People know what is best for them
  3. Technology is key and must be at the core of the plan
  4. Workspace should encourage collaboration.

So that workers can move around easily the operation is essentially paperless and there are no physical telephones.  Everyone has laptop which also serves as a telecoms device. Saint-Amand reports that staff surveys show that the new design has been very well received and is having a positive impact on performance.

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This entry was posted in Chap 04 Location and design, Operations Management and tagged , , . Bookmark the permalink.

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