Operating similarities and differences between airlines and retailers

Very interesting interview with Mark Lenahan, Vice President of OpenJaw Technologies.  He discusses four issues:

  • airline and retail business models
  • the privacy implications of customisation of services (which is based on holding custom data)
  • loyalty programmes
  • touch points and channel distribution in retail and airlines

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This entry was posted in Chap 14 Operations strategy, Sector: Hospitality & Tourism, Sector: Retail and tagged , . Bookmark the permalink.

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