A few weeks ago we posted a series of blogs about the ubiquitisation strategy i.e. retail chain management. In these we identified that managing a chain was different to managing a single operation. And that there were alternative roles that a multi-unit manager could adopt.
We have just found this blog by Barry Miller that recounts his experience of developing his own chain of operations, within a franchise context. Even with franchisor support, he clearly faced challenges. And his insight into these is very interesting.