Operations Insight: Lean implementation in the North Wales Police

Picme are a consulting firm specialising in lean implementation, working in both the private and public sector.  One of their clients has been the North Wales Police, about whom they have a case study on their website.  It reports on a number of different processes that have been substantially improved.  These include:

  • A new invoicing process which has reduced resource demand by 60%
  • 50% reduction in attendance management processing time
  • 45% reduction in recruitment processing
  • Improved processes for Duty Management which will reduce process demand by 80%

Their website has a number of such case studies, which could be a useful resource for a Tutorial Activity.  Students in pairs could be asked to analyse a case and summarise its key points.  When shared with the class, common themes across cases could be established.

This entry was posted in Chap 15 Lean and agile, Sector: Public Services & Charities and tagged , , . Bookmark the permalink.

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