Focus on the operation and reputation will look after itself 

This infographic addresses the impact that Yelp may have on business performance.  There’s some interesting data here, but the advice stinks. To get good reviews, run the operation well i.e. deliver on your order winners.

Source: entrepreneur.com

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This entry was posted in Chap 08 Queuing and customers, Sector: Hospitality & Tourism, Sector: Retail and tagged , , . Bookmark the permalink.

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