Getting the lowdown on outsourcing IT and business services

Horses for Sources is the official blog of HfS Research.  This consulting firm specialises in analytics, IT and business services, and their outsourcing.  It is a good resource for those interested in this area.   Their website currently has reports on trends in outsourcing, the effect that this has on innovation, and other topics of interest.  One thing that struck me from reviewing this site was that operators are becoming more and more disillusioned with their providers of outsourced services.  And a big factor in this is that the providers are always chasing the next new contract, rather than focusing on the customers they already have.

This entry was posted in Chap 04 Location and design, Operations Management and tagged , . Bookmark the permalink.

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