Getting the lowdown on outsourcing IT and business services

Horses for Sources is the official blog of HfS Research.  This consulting firm specialises in analytics, IT and business services, and their outsourcing.  It is a good resource for those interested in this area.   Their website currently has reports on trends in outsourcing, the effect that this has on innovation, and other topics of interest.  One thing that struck me from reviewing this site was that operators are becoming more and more disillusioned with their providers of outsourced services.  And a big factor in this is that the providers are always chasing the next new contract, rather than focusing on the customers they already have.

Advertisements
This entry was posted in Chap 04 Location and design, Operations Management and tagged , . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s