Insights into the digital transformation of business

This link takes you to Capgemini’s Digital Transformation Review (PDF file of 12.16 mbs).  It features insights into how companies are changing their customer experiences and/or back office processes through the use of ‘digital technologies’.  There are articles on Zappos, Mercedes-Benz Cars, Nissan, Lithium Technologies, and Shopcade.

This entry was posted in Chap 10 Processes and technology, Sector: I.T. & ecommerce, Sector: Manufacturing, Sector: Retail and tagged , , , . Bookmark the permalink.

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