Your local bank – shop, lounge or pharmacy?

This two minute video from CapGemini examines the future of retail banking.  Although customers are switching to online banking, they still expect their bank to have bricks and mortar branches.  In the video, it’s proposed that customers have three very different needs, which can be met by three different styles of bank.

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This entry was posted in Chap 02 Winning Customers, Chap 04 Location and design, Sector: Financial Services and tagged , . Bookmark the permalink.

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