Just how effective are self-service check out lanes in supermarkets?

Personally I do not use the self check out in a supermarket, largely because my competence level is low due to infrequent usage.  This means something always goes wrong and I end up having to have an employee help me through the process – most embarrassing.  This video would make a good Tutorial Activity for a discussion about the pros and cons of self-service.  It’s a TV report of a supermarket chain in the USA that is no longer going to have self-service check outs

This entry was posted in Chap 08 Queuing and customers, Sector: Retail and tagged , , , , . Bookmark the permalink.

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