Thinking about lean service

The concept of lean is now well understood in the context of manufacturing.  So it is inevitable that researchers and practitioners should now be thinking about how lean principles and practice can be applied in the service context.  A good contribution to this debate has been made by Hadid and Mansouri (2014) in the latest edition of the International Journal of Production and Operations Management.  In this article they propose a model of ‘lean service’, which “identifies a comprehensive set of lean technical practices, lean supportive practices, inhibitors and expected outcomes” and postulates the relationship between these variables.

This entry was posted in Chap 15 Lean and agile, Operations Management. Bookmark the permalink.

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