Thinking about lean service

The concept of lean is now well understood in the context of manufacturing.  So it is inevitable that researchers and practitioners should now be thinking about how lean principles and practice can be applied in the service context.  A good contribution to this debate has been made by Hadid and Mansouri (2014) in the latest edition of the International Journal of Production and Operations Management.  In this article they propose a model of ‘lean service’, which “identifies a comprehensive set of lean technical practices, lean supportive practices, inhibitors and expected outcomes” and postulates the relationship between these variables.

Advertisements
This entry was posted in Chap 15 Lean and agile, Operations Management. Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s