How not to manage product defects…

If you really badly manage a quality problem it can escalate into something much, much worse.  It has recently been revealed that General Motors ‘ordered’ their employees not to use 65 words in relation to the vehicles they were assembling.  The kick back from this has been hugely negative publicity, such as this….

PS As OM people we think this is horrendous, but as human beings… it’s very funny.

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This entry was posted in Chap 09 Quality, Sector: Manufacturing and tagged , , . Bookmark the permalink.

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