Most operations take place in a built environment. Hence managing the building in which the operation takes place is a key aspect of OM. In the manufacturing context this is important for the well being of the employees, and in many cases for the quality of the output. In the service context, building design and operation affects greatly the customer experience. But buildings also have to be managed efficiently and cost effectively. Increasingly this is being achieved through integrated, ‘smart’ systems.
To understand this better, one company’s approach is explained in this link. Accenture provides customised solutions to meet the specific needs of any type of building, designed to reduce energy waste and operate all the buildings systems effectively and efficiently.