20% of shoppers admitted not paying for some goods when using supermarket self-service tills in a survey published last week. It is estimated this costs the retailers £1.6 billion a year. Now Waitrose have announced that they are taking out two such tills in their Milton Keynes store and replacing them with traditional check outs. Is this a sign of things to come? They argue that this is designed to speed up service during peak times, but one suspects that customer pilferage may have influenced the decision. In the end it will come down to careful analysis of the two sets of costs – the cost of having staffed checkouts versus the cost of stolen goods.
Source: The Grocer