Automated 24 hour tube?

Transport for London (TfL) have announced plans to shut every ticket office on the London Underground, relying solely on machines to dispense tickets.   This will cut 750 jobs, at a time when the operator has to save £78 million over the next two years.  However they do not plan to have compulsory redundancies.   Staff will be moved from ticket offices out into the station area to provide more customer service.

Linked to this, TfL have also announced:

  • 24 hour operation on Fridays and Saturdays;
  • wifi coverage at all underground stations;
  • better disabled access at 27 more stations;
  • contactless bank card payment machines.

Whilst the travelling public will be very much in favour of these enhanced service levels, the unions are opposed to the plans, especially the closure of ticket office and 24 hour working.   They plan to oppose these changes.

Source: BBC News

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This entry was posted in Chap 03 Processes and life cycles, Chap 07 Capacity and demand, Chap 11 Jobs and people, Sector: Public Services & Charities and tagged , . Bookmark the permalink.

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