Behavioural operations

The first two issues of the Journal of Operations Management in 2013 are devoted to the subject of behavioural operations.  If you’re not quite sure what this concept refers to, the Editors of JOM’s special issue – Croson et al. – provide an editorial which explains the term and provides an overview of the state of the art.

At its heart, behavioural operations recognises the importance of people in an operational context.  Croson et al argue that often researchers of operations issues and problems have viewed people (managers and employees) somewhat ‘mechanistically’, and   routinely assumed that they behave rationally, when the reality might be quite different.  This is a view consistent with our own approach to OM, and which has influenced how we wrote our book.   If this is an area that interests you, take a look at this special issue.

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