Service without a smile…

Cathay Pacific is Asia’s largest airline, but it is making a loss.  So it is trying to hold down its wage costs.  This however has lead to a potential industrial dispute with its cabin crew.  Interestingly, the workforce did not threaten to go out on strike, but to work to rule ie do no more work than specified in their employment contracts.  This would have meant not serving food and drink to passengers, and not smiling.

Source: BBC News

PS We know some airlines where it seems the cabin crew must have been working to rule for years…

This entry was posted in Chap 11 Jobs and people, Sector: Hospitality & Tourism and tagged , . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.