Service without a smile…

Cathay Pacific is Asia’s largest airline, but it is making a loss.  So it is trying to hold down its wage costs.  This however has lead to a potential industrial dispute with its cabin crew.  Interestingly, the workforce did not threaten to go out on strike, but to work to rule ie do no more work than specified in their employment contracts.  This would have meant not serving food and drink to passengers, and not smiling.

Source: BBC News

PS We know some airlines where it seems the cabin crew must have been working to rule for years…

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