Health service or self service?

One of the key ideas that is emerging in the National Health Service (NHS) is that patients need to be more involved in their own health care.  This video explains and explores this issue.  It is one of a series of videos on the NHSNetworks YouTube TV channel, some of which address operations management topics.  For example Case Notes gives examples of small scale service redesign in order to encourage best pratice.

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This entry was posted in Chap 08 Queuing and customers, Sector: Public Services & Charities and tagged , , , . Bookmark the permalink.

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